Returns, Refunds & Cancellation Policy
Trading name: SBC
شركة شهرزاد بغداد للتجارة العامة المحدودة
Policy version: 2026-10-26
1. Overview
At SBC, customer satisfaction and product safety are important to us. This policy applies to products purchased through thesbc.net and delivered within the Republic of Iraq.
2. Seven-Day Returns
Customers may request a return within seven calendar days of receiving their order. For a change-of-mind return, products must: • Be unused and unopened. • Remain in their original, undamaged packaging. • Have all original seals intact. • Include proof of purchase or an order number. • Be in a condition suitable for resale. Requests should be submitted through SBC's official customer support channels.
3. Non-Returnable Products
For hygiene and customer safety reasons, SBC does not ordinarily accept change-of-mind returns for cosmetics, skincare, haircare, and personal-care products that have been opened, used, or had their protective seals removed. This restriction does not prevent customers from exercising applicable legal rights concerning defective, damaged, expired, misdescribed, or incorrectly supplied products.
4. Damaged, Defective or Incorrect Products
If a customer receives an incorrect, defective, damaged, expired, or materially misdescribed product, the customer should contact SBC promptly with the order number, details of the issue, and photographs where available. SBC will assess the complaint and provide an appropriate remedy, including replacement, refund, or another remedy required by applicable law. SBC will bear reasonable return or collection costs where the return results from an error attributable to SBC or a qualifying product defect.
5. Return Procedure
To request a return: 1. Contact SBC Customer Support and provide the order number. 2. Explain the reason for the return. 3. Provide photographs where relevant. 4. Receive return instructions from SBC. 5. Make the product available for return or collection as instructed. Customers should not send items to an unconfirmed address.
6. Refunds
Once a returned product has been received and assessed, SBC will communicate the outcome. Approved refunds will be processed through the original payment method where technically possible, or through another mutually agreed lawful method. For cash-on-delivery orders, refunds may be arranged through a mutually agreed suitable payment method. The processing timeframe will be communicated when the refund is approved. Additional time may be required by banks or payment providers. Refunds of original delivery charges and return-shipping charges will depend on the return reason, the terms disclosed at checkout, and the customer's applicable legal rights.
7. Order Cancellation
Customers may cancel their orders without a cancellation fee before the order is dispatched. If an order has already been paid for, a qualifying pre-dispatch cancellation will result in a refund of the payment received. Once dispatched, the order must be handled under the applicable return procedure, without limiting mandatory cancellation or consumer rights.
8. Exchanges
Customers may request an exchange for an eligible product, subject to stock availability and the applicable conditions. Where an exchange is unavailable, an appropriate refund or other remedy will be offered as required by law.
9. Consumer Rights
This policy operates alongside applicable Iraqi consumer-protection legislation. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.
10. Contact
SBC Customer Support
info@thesbc.net07739777704